Privacy Policy

Privacy Policy – Squeaky Kleaners

Effective Date: 02/02/2026

Squeaky Kleaners (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services.

1. Information We Collect

We may collect the following types of personal information:

a. Personal Information

  • Full name
  • Contact details (phone number, email address)
  • Residential or business address
  • Payment details (where applicable)

b. Service-Related Information

  • Property details relevant to cleaning services
  • Service preferences (e.g., Deep Cleaning, End of Lease Cleaning, Carpet Cleaning, etc.)
  • Access instructions (e.g., keys, codes, special instructions)

c. Digital Information

  • IP address
  • Browser type and device information
  • Website usage data (cookies, analytics)

2. Services Covered

This Privacy Policy applies to all services provided by Squeaky Kleaners, including but not limited to:

  • Deep Cleaning
  • End of Lease Cleaning
  • Carpet Cleaning
  • Move-in Cleaning
  • Oven / BBQ Cleaning
  • Builders Cleaning
  • Office Cleaning
  • Rubbish Removal
  • Strata Cleaning
  • NDIS Cleaning Services
  • Airbnb Cleaning

3. How We Use Your Information

We use your information to:

  • Provide and manage cleaning services
  • Schedule and confirm bookings
  • Process payments and invoices
  • Communicate with you regarding services
  • Improve our services and customer experience
  • Comply with legal and regulatory obligations

4. Sharing of Information

We do not sell your personal information. However, we may share your information with:

  • Employees, contractors, and cleaning staff for service delivery
  • Payment processing providers
  • IT and website service providers
  • Government authorities where required by law

All third parties are required to handle your data securely.

5. NDIS Client Privacy

For clients receiving NDIS cleaning services, we take extra care to:

  • Protect sensitive personal and health-related information
  • Ensure confidentiality in accordance with NDIS standards
  • Only share information with authorised persons or carers where required

6. Access to Property & Security

When providing services (e.g., Airbnb Cleaning, End of Lease Cleaning, Office Cleaning):

  • We may collect access details (keys, lock codes, etc.)
  • These details are securely stored and only shared with assigned staff
  • We take reasonable steps to ensure property safety and confidentiality

7. Data Security

We implement appropriate security measures to protect your information, including:

  • Secure storage systems
  • Restricted access to personal data
  • Regular monitoring and updates

However, no method of transmission over the internet is 100% secure.

8. Cookies and Website Tracking

Our website may use cookies and analytics tools to:

  • Improve user experience
  • Track website performance
  • Understand customer behaviour

You can disable cookies through your browser settings.

9. Access and Correction

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (where applicable)

To do so, please contact us using the details below.

10. Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Meet legal and financial obligations

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Squeaky Kleaners
📍 Address: 200A Marion Street, Bankstown, NSW 2200
📞 Phone: +61 28 111 5865
                   +61 451 220 844 (After Hour)
📧 Email: info@squeakykleaners.com.au
🌐 Website: https://squeakykleaners.com.au/

14. Consent

By using our services, you agree to the collection and use of your information as outlined in this Privacy Policy.